Refund policy
Returns & Refund Policy
7 Day Return Policy, We want you to be completely happy with your Spoor trail camera. If for any reason you are not satisfied, you may return your camera within 7 days of receiving it for a full refund. The camera must be returned in its original condition and original packaging.
To initiate a return, simply WhatsApp us at 079 454 7765 and we will arrange a free courier collection from your address at no cost to you.
Defective or Damaged Items If your camera arrives damaged or develops a technical fault, it is covered by our 2-year manufacturer warranty. We will arrange a free courier collection, test the unit, and send you a replacement camera at no cost to you.
Refund Processing Once we receive and inspect the returned camera, your refund will be processed within 3 to 5 business days back to your original payment method.
Exchanges If you would like to exchange your camera for a different variant, please contact us within 7 days of receiving your order and we will assist you.
Contact Us For any returns, refunds or warranty claims please contact us via WhatsApp at 079 454 7765 or email us at support@spoorsa.co.za.