Shipping policy
Shipping Policy
Last Updated: February 10, 2026
At Spoor, we strive to get your solar security camera to you as quickly and safely as possible.
Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has been shipped.
Delivery Time
Standard delivery takes 5-7 business days from the date of shipment. Please note that delivery times are estimates and may vary depending on your location within South Africa.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the weight of your order.
Tracking Your Order
Once your order ships, you will receive a tracking number via email so you can monitor your delivery progress.
Courier Delays
While we work with reliable courier partners, we are not responsible for delays caused by the courier service, weather conditions, customs, or other factors beyond our control. However, we are committed to helping resolve any delivery issues and will do our best to assist with tracking down delayed shipments.
Delivery Issues
If you experience any issues with your delivery, please contact us immediately at:
- Email: Support@Spoorsa.co.za
- Phone: 079 454 7765
We will work with the courier to investigate and resolve the issue as quickly as possible.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Additional shipping fees may apply to reship orders to the correct address.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 48 hours of the expected delivery date. We will work with the courier to file a claim and arrange for a replacement or refund.
International Shipping
Currently, we only ship within South Africa.
Contact Us
For any shipping-related questions, please reach out to us at Suppport@spoorsa.co.za or call 079 454 7765